Contact Us

At Voodoo, we’re committed to providing our Aussie players with a smooth and enjoyable gaming experience. If you have a question, need assistance with your account, or want to provide feedback, our dedicated support team is here to help. We have made it easy for you to get in touch through a couple of reliable channels.

Main Support Channels

Here are the primary ways you can reach our customer service team. We aim to resolve your queries as quickly and efficiently as possible.

• Live Chat: For immediate assistance, our Live Chat is the fastest way to connect with a support agent. This service is available around the clock, every day of the week. You can expect an instant connection to a team member who can help with anything from bonus questions to payment queries.
• Email Support: If your query is not urgent or requires you to send documents, you can email us at support@voodoo-casino-aus.com. Our team monitors this inbox closely and typically responds within a few hours during business days.

Common Questions

Before reaching out, you might find the answer you are looking for in our frequently asked questions.

How do I verify my account?

Account verification, or KYC (Know Your Customer), is a standard security procedure required before your first withdrawal. You will need to submit a copy of a photo ID and a recent document that confirms your address.

What are the typical withdrawal times?

Withdrawal times vary depending on the method. E-wallets and crypto transactions are generally the fastest, often processed within an hour after approval. Bank transfers can take a few business days.

Where can I find the bonus terms?

Each promotion has its own set of terms and conditions, including wagering requirements and eligible games. You can find these details on the ‘Promotions’ page or within your account dashboard when a bonus is active. For more detailed information, you can always review the Voodoo privacy policy.

Our team is always ready to assist, ensuring your time at the casino Voodoo is seamless. We value your feedback and are dedicated to providing top-notch support for all our players.